Skip to content

FAQ

Frequently asked questions

Cleaning schedules, service visits, repairs, and how to get a quote.

How often should draught beer lines be cleaned?

The Brewers Association's Draught Beer Quality Manual recommends cleaning draught lines at least every two weeks. Many businesses run on a biweekly or monthly program depending on volume and system. We can help you choose a schedule that fits.

What's the difference between a line cleaning and a flush?

A line cleaning runs cleaning solution through the lines and includes taking apart and cleaning the faucets. Couplers are checked for leaks and worn seals. A flush pushes clean water through the lines to clear out old beer and loose residue. Flushes are often scheduled between full cleanings.

What does draught system maintenance include?

Routine maintenance can include line flushes, checks of faucets, couplers, and connections, a look at how each tap is pouring, and notes on parts that are wearing out, so small problems get handled before they cause downtime.

How do recurring cleaning programs work?

Your account is set on a biweekly or monthly schedule and visits happen on that schedule without you having to call. Programs can mix full cleanings and flushes, and multiple locations can be set up on one program.

Do we have to close while you work?

Lines being cleaned are out of service during the visit. Service is scheduled around your hours so it stays out of the way of your busy times.

Why is my beer pouring all foam?

Foamy pours can come from dirty lines, worn faucet or coupler parts, temperature, or pressure that's set wrong or drifting. Describe what's happening in a service request and we'll start troubleshooting from there.

My beer is flat or pouring slowly. What's wrong?

Flat or slow pours often point to a pressure or gas supply problem, such as a regulator issue, a leak, or a low gas supply, but can also be caused by restrictions in the line. Regulator and pressure troubleshooting is one of our services.

My faucet drips or the handle sticks. Can you fix it?

Yes. Dripping faucets and sticky handles usually come from buildup or worn seals. Faucets are taken apart and cleaned, and couplers are inspected, with worn seals or parts replaced.

What areas do you serve?

WV Draught Masters serves Clarksburg, Bridgeport, Morgantown, Fairmont, Buckhannon, Weston, and surrounding communities in North Central West Virginia. If you're nearby but not on the list, send a request and ask.

How do I get pricing?

Pricing depends on the number of lines and the type of service, so it's quoted for your system. Send a service request with your number of draught lines and what you need, and we'll follow up with a free quote.

Still have a question?

Send a service request with your question in the message box and we'll get back to you.

CallRequest Service